On its first full day of operation, the M Resort in Henderson had a single-line 25-cent video poker machine with a progressive starting at $10,000 instead of the undoubtedly intended $1,000. A patron hit the jackpot. Rather than hassle the winner or try to outright cheat him, as many casinos have done in similar situations, after a thirty-minute delay, the M Resort paid the patron the $10,009, closed the bank of machines and politely asked the other players to cash out and play other machines. No harassment of the other patrons, no threats, no security guards, etc. In view of all the casino misbehavior we routinely see, it as refreshing to see a casino behave properly in this situation.
It is too early to form an overall opinion of the M, but from this incident, it appears to be on the right track. Many other casino managers could learn from this incident.