The Bear Growls: Golden Nugget now charges extra to avoid bad service and offers ridiculous “blackjack” games
September 14, 2006
Rather than improve its usual bad service at the front desk, the Golden Nugget is now charging customers extra to provide the level of service it should be routinely providing. Amazing.
When making a reservation for a comped room, Golden Nugget now offers a check-in “line pass” for $15. By paying $15, you can check in at a private window and avoid the usually too-long, too-slow lines at the front desk. At first I thought the reservations agent was joking. She assured me that she was not joking, and that the offer is made to paying guests as well as comped guests. I declined this ridiculous offer.
Further demonstrating management’s apparent attitude of “We think our customers are stupid suckers,” Golden Nugget has introduced double deck “blackjack” that pays only 6 to 5 and now even a six-deck shoe that pays only 6 to 5. Disgusting. Link to Blackjack Games to Avoid.